Help

In need of some help? You’re in the right place! This is a guide to the help section of AFK Apparel. If you can’t find an answer to your question below, in the FAQs then please contact us or leave a message on our Facebook or Twitter.

I would like some help on sizes

Our size chart should be able to help you. This provides the dimensions of each garment. Rather than trying to measure yourself, it might be easier to measure an existing bit of clothing you have and compare the size.

I would like some help on payments

We offer 3 choices of payment. The first is a secure credit or debit card payment via Authorize.net. The second is payment via a PayPal account, or paying with your card with Paypal (you don’t need a card for this). Finally, we provide the option to pay via the crypto-currencies Bitcoin, Litecoin and Dogecoin. For the latest information please see our payments information page.

If you have any trouble at all making a payment, please contact us and we’ll work together to find a solution!

I would like some help on Shipping

All shipments use Royal Mail First Class postage. If you are in the UK, your postage will be free of charge. Outside of the UK, there will be a small charge for postage, which you can find on our shipping information page. These prices may fluctuate from time to time, based on Royal Mail’s prices.

All items are packaged in biodegradable polythene bags. Estimates on delivery times are based on country and can be found here. Please note that these times are estimates provided by Royal Mail and are not guaranteed.

I would like some help on Returns

We have a 60 day return policy on items that have not been worn. So if you change your mind, or get the wrong size, just return it to the address on your invoice. We honestly just want you to be happy with your purchase! For more detailed information, please visit our returns policy information page.

Need help with something else?

Please contact us and we’ll be happy to help you!